Customer Care

SHIPPING

The items usually take 5 to 10 business days to process. Once your order is processed, it(s) will be shipped within 48 hours and shipping 15 days to the UK. Orders are not processed or delivered on weekends or holidays. Shipping rates are determined by weight and destination at the point of purchase.

Shipping costs are non-refundable, and INTERNATIONAL CUSTOMERS ARE RESPONSIBLE FOR ANY DUTIES/TAXES THAT MAY APPLY.

  

EXCHANGE

Please email service@ab-pop.com if you would like to make an exchange. 

 

LATE RETURN

AB-POP may accept returns outside the timeframes.

 

INTERNATIONAL RETURNS

We do NOT offer returns or exchanges for international orders. International orders are orders shipped to countries other than the UK.

 

SERVICE DELAY

AB-POP is not responsible for unexpected shipping delays caused by circumstances such as severe weather or natural disasters. Similarly, we are not responsible for unexpected shipping delays caused by circumstances related to the courier itself, such as clearance delays. In cases such as these, please directly contact your courier with any inquiries about the status of your package.

  

FAILED DELIVERIES & RETURNED PACKAGES

In the case that the shipping company is unable to deliver a package due to an incorrect address entered by the customer, the customer's refusal to pay duties, multiple failed attempts to reach the customer at the point of delivery, or otherwise, AB-POP is not responsible for payment of return shipping costs levied by the courier. Similarly, AB-POP is not responsible for the payment of re-shipping merchandise to the customer. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery. It is the customer's responsibility to be aware of the specific import restrictions for your country. If the package is refused or destroyed due to customs rules, AB-POP will NOT be able to refund your order or offer a replacement at no charge.

 

PAYMENT METHOD

We accept payment via Paypal. Including Visa, MasterCard and  American Express can be used at checkout via Paypal. 

Payment Error Troubleshooting

If you are attempting to checkout and receive the following error message transaction cannot be processed, please get in touch with your bank to authorize the transaction.

 

If the error message states' transaction cannot be processed, contact customer care. Please get in touch with us, and we will be able to assist you further.